Terms & Conditions

Effective from: 8 February 2026

Trading address: 124 City Road, London EC1V 2NX, United Kingdom
Email: hello@kapibarasocial.com
Website: www.kapibarasocial.com

Summary

Kapibara Social is a subscription-based video editing service. By subscribing, you agree to pay your subscription fees on time and to use the service fairly and respectfully. You own your edited videos once they are paid for, and you retain ownership of your original materials.

Turnaround times depend on your plan, the complexity of your requests, and your responsiveness. If you cancel, access to the service ends at the conclusion of your current billing period.

Nothing in these terms affects statutory consumer rights where they apply in the country where you live.

Definitions

Consumer means an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.

Business client means any client acting in the course of a trade, business, craft, or profession.

1. About us

Kapibara Social is the trading name of Marcel Obst, a sole trader established in the United Kingdom. Kapibara Social provides subscription-based video editing services to business and individual clients worldwide.

2. Subscriptions and billing

Subscriptions renew automatically according to the selected billing cycle until cancelled.
Before you complete your order, we clearly show the subscription price and billing frequency.
Plans, features, turnaround estimates, brand limits, and pricing are described on our website and form part of these terms.
Payments are processed securely via third-party providers such as Stripe or PayPal.
Prices are shown exclusive of VAT. Kapibara Social is not currently VAT-registered.
You may cancel your subscription at any time via your account (where available) or by contacting us using the details above.
Where required by applicable consumer law, we may send reminders before renewals or at the end of any trial or introductory period.
Subscription changes take effect at the start of the next billing period unless expressly stated otherwise.

3. Refunds, chargebacks, and cancellations

Payments are non-refundable except where legally required or in the event of billing errors.
Cancelled subscriptions remain active until the end of the current billing period.
Unjustified chargebacks or payment reversals may be treated as a breach of these terms and may result in suspension or termination of the service and recovery of reasonable, directly incurred costs (such as payment processor dispute fees and administrative costs), where permitted by applicable law.

4. Cooling-off period and early performance

Before completing the purchase, the Client will be asked to expressly request that the service begins immediately and to acknowledge that, if they withdraw during the statutory withdrawal period, they will be required to pay a proportionate amount for services provided up to the date of withdrawal. Where services are fully completed during the withdrawal period following such request, the right to withdraw ends to the extent permitted by applicable law.

5. Workflow, queuing, and turnaround times

We will use reasonable care and skill, and reasonable professional standards in delivering the service.

Each subscription plan allows a limited number of active (in progress) editing requests at any one time. Additional requests are queued.
Turnaround times are estimates only.
Turnaround estimates pause while awaiting client input.
Active request slots remain occupied while awaiting client review. While a request occupies an active slot, other queued requests will not progress until the active request is approved, closed, or further instructions are received.
Requests that materially change purpose, format, platform, or structure are treated as new requests.
Platform-specific adaptations and repurposing may extend turnaround times.

6. Client responsiveness and inactive requests

Progression of work depends on timely client input.
Work may be paused while awaiting input.
Requests may be closed after a reasonable period of inactivity. Closed requests may be reopened or resubmitted as new requests, subject to the applicable workflow and queue.
Kapibara Social is not responsible for delays caused by client non-responsiveness.

7. Fair use and non-abuse policy

Clients must use the service fairly and in good faith.

We may, acting reasonably, reprioritise, limit, suspend, or terminate access where usage or behaviour materially affects our ability to provide the service, including:

Excessive or disruptive request submission
Attempts to bypass plan limits
Uploading unlawful or infringing content
Uploading pornographic or sexually explicit content
Abusive or inappropriate communication
Misuse of access or tools

In serious cases, access may be suspended or terminated without refund where permitted by applicable law.

8. Scope of service

The service includes professional video editing as described in the subscribed plan. Unless agreed separately in writing, the service does not include filming, advanced motion graphics, original animation, voiceover recording, legal clearance, or creative direction.

9. Ownership, deliverables, and intellectual property

Upon full payment, clients own the final rendered video deliverables.
Delivery is limited to final rendered outputs only unless agreed otherwise.
Clients retain ownership of all original materials.
Internal tools, templates, workflows, and processes remain our property.
We are not a file storage or backup service.
Completed or anonymised work may be used for portfolio or marketing purposes unless the client opts out in writing.
Clients confirm they have the necessary rights to all submitted materials and agree to indemnify us against related claims, to the extent permitted by applicable law.

10. Content responsibility and third-party assets

Clients are solely responsible for the legality, accuracy, and compliance of all content submitted.
Clients confirm they own or have the necessary rights to all submitted materials and that all individuals appearing in submitted footage have provided appropriate consent.
We do not verify factual claims, endorsements, or regulated, political, medical, or financial representations.
We may refuse, suspend, or terminate work where content poses legal, ethical, platform, payment processor, or reputational risk.
We do not monitor content proactively.
We may use third-party music, sound effects, fonts, or stock assets under our own commercial licences. Ownership of third-party assets is not transferred to the client. We do not guarantee that third-party assets are suitable for all uses. Kapibara Social does not provide legal advice or rights clearance. Clients are responsible for ensuring appropriate licensing for their intended use.

11. Multi-user access, agencies, and third parties

Plans may allow multiple authorised users and brands.
Clients may deliver edited videos to third parties, including their own clients.
Clients may not resell, sublicense, or provide access to the service itself.
Use of the service must remain within plan limits.

12. Service modifications

We may modify features, plans, or pricing from time to time. Where changes materially disadvantage clients, reasonable notice will be given and clients may cancel before changes take effect. Immediate changes may be made where required for legal, security, operational, or abuse-prevention reasons.

13. Suspension and termination

We may suspend or terminate access where payment fails, these terms are breached, fraud or misuse is suspected, or legal reasons require it. Outstanding fees remain payable. Files may be deleted after a reasonable period.

14. Liability and disclaimer

The service is provided on an ‘as available’ basis. Nothing in these terms limits or excludes any liability that cannot be limited or excluded under applicable law.

For consumers, to the extent permitted by applicable law, total liability is limited to the fees paid in the three months preceding the claim.

For business clients, liability is limited to one month of subscription fees.

We are not liable for indirect or consequential losses to the extent permitted by applicable law.

15. Non-solicitation

Clients agree not to directly engage or solicit our employees, freelancers, or contractors during the subscription term and for 12 months following termination, unless agreed in writing, to the extent permitted by applicable law.

16. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. For business clients, the courts of England and Wales shall have exclusive jurisdiction. Consumers retain any mandatory rights to bring proceedings in the courts of their country of residence. Consumers resident in the European Union may also use the EU Online Dispute Resolution platform.

17. Privacy and data protection

Personal data is processed in accordance with our Privacy Policy and applicable data protection law.

18. Communications

Service-related communications are deemed received when sent to the contact details provided.

19. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control.

20. General terms

These terms constitute the entire agreement between the parties. If any provision is invalid, the remainder remains enforceable. Failure to enforce a right does not constitute a waiver. We may assign these terms in connection with a restructuring or sale of the business.

These terms are available in English. Translations may be provided for convenience.