Terms & Conditions
Effective from: 8 February 2026
Last updated: 11 April 2026
Summary
Kapibara Social is a subscription-based video editing service. By subscribing, you agree to pay your subscription fees on time and to use the service fairly and respectfully. You own your edited videos once they are paid for, and you retain ownership of your original materials.
Turnaround times depend on your plan, the complexity of your requests, and your responsiveness. If you cancel, access to the service ends at the conclusion of your current billing period.
Nothing in these terms affects statutory consumer rights where they apply in the country where you live.
Definitions
Consumer means an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.
Business client means any client acting in the course of a trade, business, craft, or profession.
1. About us
2. Subscriptions and billing
- Subscriptions renew automatically according to the selected billing cycle until cancelled.
- Before you complete your order, we clearly show the subscription price and billing frequency.
- Plans, features, turnaround estimates, brand limits, and pricing are described on our website and form part of these terms.
- Payments are processed securely via third-party providers such as Stripe or PayPal.
- VAT will be applied where applicable. Current VAT status is shown at checkout.
- You may cancel your subscription at any time via your account (where available) or by contacting us using the details above.
- Where required by applicable consumer law, we may send reminders before renewals or at the end of any trial or introductory period.
- Subscription changes take effect at the start of the next billing period unless expressly stated otherwise.
- By subscribing, you confirm that you are at least 18 years of age, or the age of majority in your country of residence if higher.
- We may offer the option to pause, freeze, or modify active subscriptions. Where such options are available, the applicable conditions including duration, billing treatment, and access during any pause period will be communicated at the time the option is offered. We reserve the right to introduce, modify, or withdraw pause or freeze options at any time.
3. Refunds, chargebacks, and cancellations
- Payments are non-refundable except where legally required or in the event of billing errors.
- Cancelled subscriptions remain active until the end of the current billing period.
- Where a chargeback or payment reversal is determined to be unwarranted, we reserve the right to treat this as a breach of these terms. This may result in suspension or termination of the service and recovery of reasonable, directly incurred costs (such as payment processor dispute fees and administrative costs), where permitted by applicable law.
- If you believe you have been charged in error, please contact us before initiating a chargeback or payment dispute. We will investigate and respond within 5 business days.
4. Cooling-off period and early performance
Before completing the purchase, the Client will be asked to expressly request that the service begins immediately and to acknowledge that, if they withdraw during the statutory withdrawal period, they will be required to pay a proportionate amount for services provided up to the date of withdrawal. Where services are fully completed during the withdrawal period following such request, the right to withdraw ends to the extent permitted by applicable law. EU consumers retain all rights afforded under applicable EU consumer protection law.
5. Workflow, queuing, and turnaround times
We will use reasonable care and skill, and reasonable professional standards in delivering the service.
- Each subscription plan allows a limited number of active (in progress) editing requests at any one time. Additional requests are queued.
- Turnaround times are estimates only. Any turnaround times communicated outside these terms, including via email or chat, are indicative only and do not form contractual commitments.
- Turnaround estimates pause while awaiting client input.
- Active request slots remain occupied while awaiting client review. While a request occupies an active slot, other queued requests will not progress until the active request is approved, closed, or further instructions are received.
- Requests that materially change purpose, format, platform, or structure are treated as new requests.
- Platform-specific adaptations and repurposing may extend turnaround times.
In the event of an unexpected service disruption, including technical failure or operational incapacity, we will notify affected clients as soon as reasonably practicable. Our liability in such circumstances is limited to a pro-rata credit for any period of verified non-delivery, or the option to cancel with a refund of unused fees. We do not guarantee uninterrupted service availability.
6. Client responsiveness and inactive requests
- Progression of work depends on timely client input.
- Work may be paused while awaiting input.
- Requests may be closed after a reasonable period of inactivity. Closed requests may be reopened or resubmitted as new requests, subject to the applicable workflow and queue.
- Kapibara Social is not responsible for delays caused by client non-responsiveness.
7. Fair use and non-abuse policy
Clients must use the service fairly, in good faith, and within the spirit of their plan. We may limit, suspend, or terminate access where usage materially affects our ability to serve other clients, including but not limited to:
- Excessive or disruptive request submission
- Attempts to bypass plan limits
- Uploading unlawful or infringing content
- Uploading pornographic or sexually explicit content
- Abusive or inappropriate communication
- Misuse of access or tools
In serious cases, access may be suspended or terminated without refund where permitted by applicable law.
8. Scope of service
The service includes professional video editing as described in the subscribed plan. Unless agreed separately in writing, the service does not include filming, advanced motion graphics, original animation, voiceover recording, legal clearance, or creative direction.
We may use artificial intelligence tools as part of our editing process. All deliverables are reviewed before delivery, and the client’s ownership of the final files is not affected.
Submitted materials must meet reasonable technical standards to allow professional editing. We reserve the right to request resubmission of materials that are of insufficient quality, in unsupported formats, or of disproportionate size or duration relative to the scope of the request. We are not responsible for quality limitations in deliverables that result directly from poor quality source materials.
9. Ownership, deliverables, and intellectual property
- Upon full payment, clients own the final rendered video deliverables.
- Delivery is limited to final rendered outputs only unless agreed otherwise.
- Clients retain ownership of all original materials.
- Internal tools, templates, workflows, and processes remain our property.
- We are not a file storage or backup service.
- Completed or anonymised work may be used for portfolio or marketing purposes unless the client opts out in writing. Where content contains identifiable individuals, portfolio use will only occur where appropriate consent exists or content is sufficiently anonymised.
- With the client’s prior consent, we may reference the client’s name or brand in our marketing materials or case studies. Clients may opt out of this at any time by notifying us in writing.
- Clients confirm they have the necessary rights to all submitted materials and agree to indemnify us against related claims.
10. Content responsibility and third-party assets
- Clients are solely responsible for the legality, accuracy, and compliance of all content submitted.
- Clients confirm they own or have the necessary rights to all submitted materials and that all individuals appearing in submitted footage have provided appropriate consent.
- We do not verify factual claims, endorsements, or regulated, political, medical, or financial representations.
- We may refuse, suspend, or terminate work where content poses legal, ethical, platform, payment processor, or reputational risk.
- We do not monitor content proactively.
- We may incorporate royalty-free music and audio assets as part of our standard editing workflow. While royalty-free licences permit use without per-use fees, they do not guarantee freedom from platform-specific Content ID claims or monetisation restrictions on platforms such as YouTube. Clients are responsible for ensuring music usage is appropriate for their intended platform and commercial use.
- We may source and incorporate third-party stock assets including video footage, fonts, and other licensed materials under our own commercial licences. Ownership of third-party assets is not transferred to the client. We do not guarantee suitability for all uses, territories, or platforms. Clients are responsible for ensuring appropriate licensing for their intended use. Kapibara Social does not provide legal advice or rights clearance.
11. Multi-user access, agencies, and third parties
- Plans may allow multiple authorised users and brands.
- Clients may deliver edited videos to third parties, including their own clients.
- Clients may not resell, sublicense, or provide access to the service itself.
- Use of the service must remain within plan limits.
12. Service modifications
We may modify features, plans, or pricing from time to time. Where changes materially disadvantage clients, reasonable notice will be given and clients may cancel before changes take effect. Immediate changes may be made where required for legal, security, operational, or abuse-prevention reasons.
13. Suspension and termination
We may suspend or terminate access where payment fails, these terms are breached, fraud or misuse is suspected, or legal reasons require it. Outstanding fees remain payable. Files may be deleted after a reasonable period.
14. Liability and disclaimer
The service is provided on an ‘as available’ basis. Nothing in these terms limits or excludes any liability that cannot be limited or excluded under applicable law.
For consumers, to the extent permitted by applicable law, total liability is limited to the fees paid in the three months preceding the claim.
For business clients, liability is limited to the fees paid in the two months preceding the claim.
We are not liable for indirect or consequential losses to the extent permitted by applicable law. We are not responsible for any losses arising from delays in delivery, missed campaign deadlines, platform changes, or outcomes dependent on factors outside our direct control. Our service is one component of a broader content workflow and we accept no liability for losses arising from that wider context.
15. Non-solicitation
Clients agree not to directly engage or solicit our employees, freelancers, or contractors during the subscription term and for 12 months following termination, unless agreed in writing.
16. Governing law and jurisdiction
These terms are governed by the laws of England and Wales. For business clients, the courts of England and Wales shall have exclusive jurisdiction. Consumers retain any mandatory rights to bring proceedings in the courts of their country of residence.
17. Complaints
If you are dissatisfied with any aspect of the service, please contact us at complaints@kapibarasocial.com with a description of your concern. We will acknowledge all complaints within 5 business days and aim to resolve them within 14 days.
18. Privacy and data protection
Personal data is processed in accordance with our Privacy Policy and applicable data protection law.
19. Communications
Service-related communications are deemed received when sent to the contact details provided.
20. Force majeure
We are not liable for delays or failures caused by events beyond our reasonable control.
21. General terms
These terms constitute the entire agreement between the parties. If any provision is invalid, the remainder remains enforceable. Failure to enforce a right does not constitute a waiver. We may assign these terms in connection with a restructuring or sale of the business.
These terms are available in English. Translations may be provided for convenience.
